SEMINAR SERIES

Intercultural Communication for Virtual and Live Teams

Let’s say you just had a confusing exchange with an individual or team at work. Things are not going well, but you can’t figure out where to start to fix it. If you work with a diverse team, you will need to start with this critical question:

 

Is this incident: cultural, personal, wellness or personality?

 

Get the answer to this and more in Part 2 of our Intercultural communication for virtual and live teams “Discovering culture in others and why it matters in the workplace.”


Upcoming Seminars

  • Setting and Building your Desired Company Culture, January 24,  at 10:00 am

  • Scripts and Questions Framework for Solving Intercultural Team Problems, January 31,  at 10:00 am

Past Seminar

  • You In Culture at Work, January 10,  at 10:00 am

Time zone: Mountain Time (US & Canada)


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January 17, 10:00 am

Part 2 : Discovering Culture in Others and Why It Matters in the Workplace


You will learn to: 

  • Use a special tool for identifying potential areas of difficulty in intercultural communications

  • Practice working with a diagnostic matrix for knowing if a behaviour is cultural or not

  • Discover what needs to be “cleared” in your own emotional reaction so you can actually see the other person’s culture

  • Increase your intercultural capacity by applying inclusive workplace principles to effectively communicate with diverse team members

By the end of the session, you will have a better understanding of how to engage effectively with people who are different from you at work, learn from their perspectives, and build team capacity to harness everyone's hidden potential.

 

Sound good? Register today for either individual sessions or the complete package in our featured series:“Intercultural communication for virtual and live teams”!

So now you know more about who you are culturally and how to see and build on the cultural insights from your team members. Does that mean you have to spend all your time figuring out and adjusting to everyone’s differences?

 

Not if you want to get any work done!

 

In Part 3 of our series: Intercultural communication for virtual and live teams “Setting and building your desired company culture”, you will learn how to create an organizational culture that embodies your deepest values and can be experienced by all employees no matter what culture they are from. It’s all about knowing what you want, setting clear expectations and responding to input along the way.


Upcoming Seminar

  • Scripts and Questions Framework for Solving Intercultural Team Problems, January 31,  at 10:00 am

Past Seminars

  • You in Culture at Work, January 10,  at 10:00 am

  • Discovering Culture in Others and Why It Matters in the Workplace, January 17,  at 10:00 am

Time zone: Mountain Time (US & Canada)


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January 24, 10:00 am

Part 3 : Setting and Building your Desired Company Culture


You will learn to: 

  • Participate in a values identification process to name what is most important to you in your organizational culture or in how you want your team to “be”.

  • Discover how to use the question “What do I need to feel safe…” to build substance around the values you want to see and experience

  • Use a list of critical questions and sentence starters for getting to the experiences of your team and using them to anchor company values

  • Practice using a “clear expectations” checklist to ensure you have shared understanding on critical issues

In this session you will discover how to use the four learnings to create a climate of community belonging and commitment. Specific strategies to use in both live and virtual settings will be provided.

 

Is this something you could use - say - for the rest of your life? You bet!

 

Register today for either individual sessions or the complete package in our featured series:“Intercultural communication for virtual and live teams”!

Feeling overwhelmed about all the learning and flexibility involved in intercultural communication?

 

Don’t worry, this session is the “done for you” piece with tip sheets and checklists to support you in moving from the “understanding” phase to the “action” phase!

 

In this session we will use several case studies to show how intercultural communication breaks down, how to fix it and how to prevent it. To help with this process, you will practice using scripts, checklists and questions for either preventing or fixing things when communication goes sideways.


Past Seminars

  • You in Culture at Work, January 10,  at 10:00 am

  • Discovering Culture in Others and Why It Matters in the Workplace, January 17,  at 10:00 am

  • Setting and Building your Desired Company Culture, January 24,  at 10:00 am

Time zone: Mountain Time (US & Canada)


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January 31, 10:00 am

Part 4 : Scripts and Questions Framework for Solving Intercultural Team Problems


You will learn to: 

  • Real workplace intercultural scenarios in both virtual and live team settings to practice with

  • Opportunities to practice scripts for setting the stage and avoiding unnecessary misunderstandings

  • Key questions for diagnosing, repairing and applying remedies to intercultural issues

  • Applying listening principles to get to the root of issues

  • What to do if you have made a big mistake

This very practical session will include downloadable scripts, checklists and questions as well as a BONUS resource list for more intercultural tools created by our talented colleagues in the intercultural industry around the world.

 

You will not want to miss out on this action packed, strategies based final session in our series “Intercultural communication for live and virtual teams”!

 

See you there!

Frustrated in work communications with people who are not like you?

 

Here’s a secret: to improve your communication skills with other cultures, the first place to begin is with you.

 

Our seminar “You in culture at work” guides you through the process of knowing yourself from a cultural perspective in a workplace setting. By uncovering the roots to your work tendencies and beliefs through the groups you are influenced by, you will gain insights into your expectations, attitudes and behaviours that you never dreamed were culturally influenced.


Upcoming Seminars

  • Discovering Culture in Others and Why It Matters in the Workplace, January 17,  at 10:00 am

  • Setting and Building your Desired Company Culture, January 24,  at 10:00 am

  • Scripts and Questions Framework for Solving Intercultural Team Problems, January 31,  at 10:00 am

Time zone: Mountain Time (US & Canada)


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January 10, 10:00 am

Part 1 : You in Culture at Work


You will learn to: 

  • Begin mapping your cultural influences and knowing yourself culturally

  • Use your cultural insights to link your beliefs, attitudes and expectations in a workplace setting

  • See the light and dark side of your cultural orientations

  • Use a continuum tool to uncover how your cultural behaviours are likely to affect people whose cultures are different from your own

The insights you will gain about your own cultural self, orientation and beliefs will be one of the most invaluable things you have ever learned!

 

Start your year off right with a fresh new look at how you can be more effective by learning to consciously use your own cultural gifts and avoid typical cultural pitfalls at work.

 

This seminar comes with a workbook that will be emailed to you in advance.

 

It is the first of a four-part series on intercultural communication for virtual and in person teams.

Meet The Seminar Presenter

Marie Gervais, PhD., CEO @Shift Management

Marie provides managerial training and career capacity development to business and industry through online courses and coaching. She helps individuals and organizations build talent for leadership and intercultural communication with a particular emphasis on integration and inclusion of the diverse workforce and internationally trained professionals. Check out Marie’s podcast Culture and Leadership Connections on iTunes, Sticher, BuzzSprout and SoundCloud to find out more about leadership and all things cultural.